The low-tech secret to last-mile success – Future of Ecommerce – Charles Brewer’s personal blog

GUEST ARTICLE: Basic delivery standards and processes can result in far more accurate and timely last-mile deliveries. Something as simple as multiple delivery attempts can significantly reduce missed shipments and customer complaints. Working with DHL eCommerce, Shiseido turned detractors into satisfied customers by making multiple delivery attempts and notifications the standard for its Thailand e-commerce […]

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